Customer Service

1.1. These gift card terms and conditions (“Gift Card Terms”) apply to the purchase and use of physical gift cards (“Physical Gift Cards”) purchased by customers (“Customer”, “You” or “Your”) in stores operated by Jo Malone London (excluding department stores, specialized distribution stores and airport shops) in Portugal (the “Stores”). To find the Store nearest You, please visit https://www.jomalone.eu/pt/pt/stores.

1.2. Jo Malone London SOCOSMET, Sociedade De Cosmetica, Lda. (“we”, “us”, or “our”) provides the content, products and services available in the Stores. When You visit the Stores to purchase and/or use Gift Cards, these Gift Card Terms apply to You.

1.3. To be eligible to purchase Gift, You must: (a) be at least 16 years old or, if below this age, be duly authorized by their legal representative; (b) be a consumer, meant as a natural person acting for purposes extraneous to their trade, business, craft and profession; and (c) hold a valid credit or debit card.

2.1. Gift Cards can be purchased in the Stores. To find the Store nearest You, please visit https://www.jomalone.eu/pt/pt/stores.

2.2. The amount of each Gift Card can be between 5 EUR and 500 EUR. To find the Store nearest you, please visit https://www.jomalone.eu/pt/pt/stores.

2.3. Gift Cards purchased in Stores cannot be returned, exchanged, or fully refunded, but the available balance on the card may be used on subsequent purchases in Stores.

2.4. Gift Cards cannot be used to purchase another Gift Card.

3.1. Physical Gift Cards can only be used as a means of payment in the Stores.

3.2. Gift Cards are valid only for the purchase of goods or services in the Stores. Gift Cards cannot be used in any other stores and cannot be used outside of Portugal.

3.3. Gift Cards are valid from the date of purchase.

4.1. When you purchase our products in Stores, you can pay using solely your Gift Card (if the available balance is equal or higher than the price of the products), or using your Gift Card and another accepted means of payment such as valid debit or credit card (if the available balance is lower than the price of the products).

4.2. To use a Gift Card in Stores You will need to present Your Gift Card to any of our cashiers at the time of purchase.

4.3. Any issue with using the Gift Card (e.g. Gift Card number or secret code not working) must be reported as soon as possible to our in store sales representative of Jo Malone London.

4.4. You can check Your Gift Card balance amount by contacting our in store sales representative of Jo Malone London.

4.5. Gift Cards cannot be exchanged for cash.

4.6. Gift Cards can be recharged by You. The maximum amount that You can add back to the Gift Card will depend on the current balance. In any case, the amount You add back in total with the remaining balance on the Gift Card cannot exceed the maximum stated in article 2.2. A Gift Card cannot be recharged with the balance of another Gift Card.

4.7. Gift Card balances cannot be combined into one Gift Card or transferred to another Gift Card.

5.1. We will not be held responsible for the loss, theft or damage of the Gift Card, whether or not it has already been partially used or not. Damaged, altered or cancelled Gift Cards will not be accepted in Stores. We will not be held responsible for any fraudulent use of your Gift Card of which you are unaware. By purchasing and/or using the Gift Card, You accept that it is your sole liability to ensure the security of Your Gift Card from unauthorized use.

5.2. Gift Cards will NOT be replaced by us or refunded if lost, stolen or damaged. We will not be held responsible for any fraudulent use of your Gift Card of which you are unaware. However, we reserve the right to replace the Gift Cards in the event of a change in its format or when it is otherwise mandatory under the applicable laws.

6.1. The risk will pass to the customer upon reception of the Gift Card.

6.2. These Gift Card Terms shall be executed in the official languages in Portugal.

6.3. These Gift Card Terms are interpreted, governed and applied in accordance with the laws of Portugal. Disputes arising from your use of the Gift Card, are subject to the non-exclusive jurisdiction of the competent courts in Portugal of the place of residence or domicile of the Customer.

6.4. In case of complaint about Your Gift Cards, You may contact our in store Jo Malone London sales representative. Likewise, You may refer any disputes arising from the purchase and use of Gift Cards, free of charge, to the following Alternative Dispute Resolution entity:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores 108 a 116 2. e 3. Pisos
Email address: director@centroarbitragemlisboa.pt
Website: http://www.centroarbitragemlisboa.pt
Phone: +351 21 8807030
For more information, please view our Terms of Sales

6.5. Force Majeure: We cannot be held responsible for a failure to fulfil our obligations under these Gift Card Terms when this failure is attributed to a reason entirely outside of our control. Examples of this may include, but are not limited to, natural disasters, trade disputes, government intervention, fire, flooding, epidemic, pandemic, quarantine restrictions, disruption of computers or IT infrastructure.

6.6. Violation of these Gift Card Terms will enable us to obtain the appropriate legal recourse to obtain injunctive relief, damages or otherwise as described in the Terms and Conditions.

6.7. We reserve the right to modify the Gift Card Terms from time to time. You can access the previous Gift Card Terms in https://www.jomalone.eu/pt/pt/terms-of-sale

6.8. For further information please contact our in store sales representative of Jo Malone London.